Vail Property Manager
Property Manager Vail Valley, Colorado
ABOUT CUVÉE: Our vision at Cuvée is to create the world’s most elevated collection of ultra-luxury private villas and chalets in the world’s most sought-after destinations. Our global collection consists of approximately 100 luxury homes, and we plan to expand this to over 300 by the end of 2025. At each destination, we have an on-site dedicated team that controls all the touch points of the guest experience – in addition, they provide support to our like-minded property owners. Our on-site teams are masters at the Art of Discovery for our guests. They curate personalized travel experiences by connecting our guests to their surroundings through couture design and architecture, exceptionally tailored guest planning, and immersive, singular cultural experiences that only a local can create. The quality and personalization of what our discerning travelers experience with Cuvée has garnered unparalleled praise and we are consistently rated a perfect 5 and collect surveys from over 96% of all guests – this is the highest guest satisfaction in the industry. JOIN OUR TEAM We are seeking a proactive leader with extensive experience in property management, owner and guest relations, and project management in a luxury property setting. This manager will have a strong sense of professionalism and urgency to complete tasks, along with an ability to effectively communicate to property owners, guests, contractors, and other vendors. The ability to collaborate with team members and vendors to accomplish goals is critical. Cuvée is a relationship-oriented company and not transactional – our team lives and breathes passion as a core value of Cuvée and they are accountable to themselves and each other.
SCOPE AND RESPONSIBILITIES: • Build and maintain strong relationships with homeowners, teammates, and a network of contractors and vendors • Oversee ownership interests in home maintenance and property related matters • Conduct regular and thorough property inspections through all Cuvée properties • Coordinate and oversee all owner and guest of owner visits (schedule housekeeping, stock home, etc) • Manage maintenance schedules for Cuvée properties • Be able to understand, troubleshoot, and perform light maintenance tasks • Taking inventory prior to arrivals of paper products – toilet paper, paper towels, & Kleenex and assist with keeping stocked at all times. The Operations Manager will assist in keeping the remainder of the home stocked up to Cuvée standards. The property manager should also consider having a basic stock at each home that they exclusively manage of light bulbs & products that are regularly changed out to assist with tight turnover days • Provide support to management of HOA at The Ritz-Carlton Bachelor Gulch • Leverage relationships to expand rental offering of ultraluxe homes in the Vail Valley with like-minded owners • Maintaining guest satisfaction, which is currently 4.92 on 5-star scale
Qualifications • Bachelor’s Degree in Business Administration or applicable to position • Impeccable and responsive interpersonal and communication skills including verbal and written • Successful track record in exceeding guest satisfaction • Strong problem solving with a persistent goal-oriented mindset • Solid insight into the luxury lifestyle and owner and guest preferences • Existing connections in the Vail Valley across contractors and vendors • Strong proficiency in MS Office • Must be Collaborative, Self-Directed, and Self-Confident • Driven to succeed and work in a rapidly growing, team-based environment • Operates with a sense of urgency and strives for higher standards • Flexibility with work schedule to include nights and weekends as needed.
Salary + Bonus: Total Compensation is commensurate with experience.